Privacy Statement for Pi Tape Texas, LLC
Our Commitment to Privacy
We appreciate the trust you place in Pi Tape Texas, LLC and Pi Tape® brand products and services. We are committed to respecting your privacy and the security of your personal information. Our privacy policy, which we may update from time-to-time, describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Pi Tape Texas, LLC
10235 Robinson Drive
Tyler, TX 75703 USA
PHONE #'s:
Toll free: (866) 474-8273
Telephone: (903) 266-9204
Fax: (903) 939-0909
Contents:
• Information We Collect
• Using Information We Collect
• Information We Share with Others
• Your Choices
• Cookies and Pixel Tags
• How We Use Email
• Links to Other Sties
• Updating or Reviewing Your Information
• Security
• Privacy of Children on Our Web Site
• Policy Changes
• Questions or Comments?
Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
• Place an order from our catalogs or on our Web site
• Return an item or make an exchange
• Inquire about our services
• Request a catalog
• Are referred to us by one of our distributors
• Create an account at Pi Tape Texas, LLC
• Subscribe to our Email Newsletter
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See “Cookies and Pixel Tags” for further information.
Using Information We Collect
At Pi Tape Texas, LLC, we always want to provide you with the best possible purchasing experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:
• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you
• Identify your product and service preferences
• Customize our communications to you
• Provide information concerning product recalls on products you have purchased
• Improve our merchandise selection and customer service
Information We Share with Others
We may, from time-to-time, contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research and promotion management. In such instances, we will provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies will be prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Pi Tape Texas, LLC.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Pi Tape Texas, LLC please contact us at quotes@pitape.com or call us at (866) 474-8273.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
For example, we use cookies to:
• Remember what items are in your Shopping Bag
• Recognize you when you return to our Web site
• Enable you to use Express Checkout, if you have created an account at pitape.com
• Study how our customers navigate through our Web site and which products they request in site searches
If you set your browser to refuse cookies, please call us at (866) 474-8273 or via facsimile at (903) 939-0909 to place an order.
We also may use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Pi Tape Texas, LLC.
How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at pitape.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Electronic Discount Coupons will receive an email notifying them of the gift and instructing them how to redeem it.
It is our intent to send you promotional email (our Email Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Links to Other Sites
We provide links on our Web site to the sites of several of our distributors. These sites operate independently of Pi Tape Texas, LLC’s website and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address) please contact us at quotes@pitape.com or (866) 474-8273. To protect your privacy, we will need to validate your identity before you update or review your information.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in safe, encrypted format.
Privacy of Children on Our Web Site
Our Web site is not intended for use by persons under the age of 18, and we do not knowingly collect personal information from persons under the age of 18.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us at quotes@pitape.com or call us at (866) 474-8273.
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices you can email the Direct Marketing Association’s Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.